Terms & Conditions

How to Place an Order:

  1. Online: Go to www.hosemonster.com and click on the shopping cart
  2. Phone: Call 1.888.202.9987 to speak with one of our helpful customer service representatives

Shipping

  • The Hose Monster Company will ship FedEx Ground unless specified otherwise.
  • Expedited shipping for next-day arrivals is available by request for shipments to US and Canada.
  • In order for a product to be shipped out same day, the order must be received by 11:00 AM CST.
  • Freight will be prepaid and added to each invoice.
  • Freight costs are based on rates from FedEx unless other shipping method is specified.
  • On international shipments, buyer is responsible for all fees associated with duties and taxes.

Payment

  • Prepayment via Check, Major Credit Card, or bank transfer is preferred.  Acceptable credit cards include: Visa, American Express, Master Card, or Discover.

International Orders

International orders originating outside US and Canada are prepaid via bank transfer. Please contact us for instructions for conducting bank transfers.

Returns

We strive for complete customer satisfaction. If you are not satisfied with your purchase, please contact us.  Returns are generally accepted within 30 days of purchase. A return authorization must be accompanied with any equipment you send back, and a 15% restocking fee may apply for product that has been used. Call or e-mail us for a return authorization (RA).

Sales Tax

Sales tax will be added to shipments to Illinois and Indiana unless a valid and current tax-exempt certificate is on file with us. We do not collect sales tax for shipments outside of Illinois or Indiana.  To send us your tax-exemption certificate:  Fax to 847.434.0073 or E-mail a PDF to: service@flowtest.com

Warranty Policy

The Hose Monster Company manufactured products are warranted against manufacturing defects for a period of two years from the date of sale. An exception to this policy include the pitots (SKU#: HMP, HMPR) which may become damaged during normal operation from rocks or flushing debris. Additionally, the warranty does not include damage caused by improper use, connecting to incompatible equipment, nor shall it apply to products that have been altered or modified in any way. This warranty applies only to The Hose Monster Company manufactured products. All other products fall under their original manufacturer’s warranty, if available. The unit will be repaired, replaced or partially refunded at the manufacturer’s discretion. If found defective, contact The Hose Monster Company. at 847-434-0101 for the procedure and Return Authorization (RA).

Important Notice

The Hose Monster Company reserves the right to make any changes to the information contained in this publication without prior notice.  The Hose Monster Company also reserves the right to correct any errors or misprints. Products and descriptions are subject to change without notice. The information contained on this website is not a formal interpretation of any code or standard. Any equipment recommendations or procedural information herein are for general purposes only and are not all-inclusive. The Hose Monster Company is not liable for injury that results from the information contained herein. Always read instructions and follow a manufacturer’s warnings prior to the use of any product.

The Hose Monster Company™

(“The Hose Monster Company”) respects personal privacy. In this Privacy Policy, we explain how The Hose Monster Company collects, uses, and safeguards any personal information collected from the users of our website.

WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide to Us
You may browse our site without disclosing any personal information. To use certain features of our site, however, you will need to provide some personal information.
•If you respond to a survey, or sign-up for a newsletter or subscription, download collateral or register for one of our events, you will need to provide us with your contact information (name, address, telephone number and/or email address).
•If you decide to register online for an event or request information from us, we may collect additional information to provide tailored offerings or content to you.
•It is our intent to let you know how we will use such information before we collect it from you on the Internet.
•If you don’t want us to use your information as a basis for further contact with you, we will respect your wishes. If you do not wish to be contacted, please click here.

Information We Collect by Automated Means
When you visit our site, our web servers collect the name of the domain you used to access the Internet (such as Google.com), which pages on our site you visited and when they were visited, your Internet browser type and platform, the link that brought you to our site and any links clicked within our site.

Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, provide first party analytics, and to provide anonymous tracking data to third party applications like Google Analytics. Our cookies are not used to get data from your hard drive or obtain your e-mail address or identity. You may set your Internet browser to disable or delete cookies. The most effective way to do this is in your browser. We suggest consulting the Help section of your browser or taking a look at http://www.usa.gov/optout-instructions.shtml which offers guidance for all modern browsers.

Consents granted by Event Attendees
Upon registration for any Hose Monster Company-hosted events, you automatically give your permission to the Hose Monster Company to take and use your image (and name, as appropriate) for inclusion in video tape recordings, still photographs, audio or video displays. These images may be used for, including but not limited to, internal training, website announcements of our events or demonstrations at trade shows.

WE DO NOT KNOWINGLY COLLECT INFORMATION FROM CHILDREN

This site is not directed to or intended for individuals under 18 years of age and we do not knowingly solicit information from children under 18 years of age.

HOW DO WE USE THE INFORMATION THAT WE COLLECT?

The Company and any of our affiliates (“Affiliates”), use the personal information that you submit to:
•Respond to your inquiry or provide you with the information requested;
•Inform you about events, surveys and promotions offered by the Company or our Affiliates (including by sending you marketing communications);
•Operate, evaluate and improve our business, including developing new products and services; managing our communications; performing market research; determining and managing the effectiveness of our advertising and marketing; analyzing our products, services and websites;
•Notify you about changes to our site or to our products or services.

WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?

We may share your information with our Affiliates to fulfill your requests, improve our services, and develop and inform you about events as well as those of our Affiliates.

Additionally, we may disclose your information: (i) if we are required or permitted to do so by law or legal process; (ii) to law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity; or (iii) in the event that all or part of the Company or all or part of its assets are acquired by, merged with, sold to, or otherwise disposed of to one or more third parties (including, without limitation, in the event of bankruptcy).

We may aggregate information that we gather about our customers, sales, traffic patterns, and services and provide these statistics to our Affiliates in aggregate form. This aggregated information is not personally identifiable.

WHAT CHOICES DO YOU HAVE AND HOW CAN YOU ACCESS OR UPDATE YOUR INFORMATION?

If you provide us with your email address, we may occasionally send you email communications with information about our products and services.

You may have a legal right to access and correct the personal information we have about you. If you want to access or correct the personal information that we have about you or have questions about doing so, please click here.

WHAT STEPS DO WE TAKE TO PROTECT YOUR PERSONAL INFORMATION?

Our goal is to protect your personal information submitted to us through this site. We have implemented technical and organizational measures designed to protect against loss or unauthorized access, disclosure, alteration or destruction of the information you provide on our site. Despite our best efforts, no data security measures can guarantee 100% security.

This site may provide links to other sites, but this Privacy Policy applies only to this site and information you disclose through other sites is subject to the privacy statement or of those other sites. We are not responsible for the content, privacy practices or your use of these linked sites.

HOW WILL WE TELL YOU ABOUT CHANGES TO OUR PRIVACY POLICY?

We reserve the right to modify or supplement this Privacy Policy at any time. This Policy may be amended from time to time, consistent with the requirements of the Safe Harbor Principles. A notice of the date of the most recent update of the Policy will appear below. We recommend that you review this Policy regularly for changes.

HOW CAN YOU CONTACT US?

To contact the Hose Monster Company about the site or about this Privacy Policy, please contact us at:

The Hose Monster Company
1330 Ensell Rd
Lake Zurich, IL 60047
(888) 202 – 9987
service@flowtest.com